Marketing Manager

We are looking for a Customer Success Specialist for the Voice Program within the Operations department who shall assist our U.S.-based clients with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call.

Duties

Job Specifications

Why should you join us?

• You want to work in a place where you can give your best effort and improve your skills.
• You have empathy and can place yourself in the shoes of the people you interact with. You have a sense of humor, and know when it’s appropriate to use it! You have superb verbal English communication skills with a U.S. or UK accent.
• You are able to take your thoughts and put them together in an easy-to-understand language. You’re able to convey your messages in a friendly, accurate, and jargon-free way.

Other competencies we are looking for:

• Deliver a class apart customer experience as measured by performance objectives and in accordance with the core values of our client
• Assist customers with their items purchased through an e-commerce website
• Convey interest in each customer through their words with courtesy, attention, and a friendly and caring image
• Providing alternatives to products/items, which are not available on the e-commerce website
• Follow standard processes and procedures when it comes to providing the resolution
• Staying up to date with the latest updates on system information, process changes, and future updates
• O Levels/Intermediate or above
• Excellent Written and Verbal English communication
• Proficiency with MS Office (Particularly MS Excel and MS Word)
• Critical Thinking
• Time Management
• Specialist Focus
• Organizing
• Priority Setting
• Problem-Solving
• Professional Composure