Showroom Manager

Sales & Customer Experience

Drive sales across all product categories (Home, Office, Kitchen, Doors & Wardrobes) and ensure achievement of monthly, quarterly, and annual targets
Identify customer needs and provide personalized solutions for furniture and design requirements
Ensure a superior customer journey by training staff in consultative selling and customer engagement techniques
Maintain relationships with key clients, architects, and interior designers to encourage repeat business
Address and resolve customer complaints or queries in a timely and professional manner
Ensure all quotations and sales proposals are reviewed for accuracy before sharing with customers

Showroom Operations & Visual Merchandising

Oversee daily operations of the showroom to ensure cleanliness, organization, and an inviting environment
Ensure proper display and placement of products according to visual merchandising guidelines across all categories
Implement company SOPs, sales processes, and retail operational standards for efficient showroom functioning
Monitor and manage showroom expenses, ensuring adherence to allocated budgets
Coordinate team scheduling to maintain optimal staffing levels, especially during peak hours

Inventory & Supply Coordination

Manage inventory levels and coordinate with the supply chain for timely stock replenishments
Liaise with vendors to stay updated on new products, delivery timelines, and quality assurance
Ensure showroom staff are trained to effectively demonstrate and explain product features to customers

Team Leadership & Development

Lead, mentor, and motivate the showroom team to achieve individual and collective performance goals
Conduct ongoing product knowledge training, especially on new materials, designs, and innovations
Promote a performance-driven culture while fostering a collaborative and customer-focused environment

Analytics, Reporting & Strategy

Track daily sales, customer footfall, and conversion rates
Analyze sales data to identify trends, successful strategies, and areas for improvement
Conduct regular competitor benchmarking visits (at least once per quarter) and submit evaluation reports to management
Collaborate with the marketing team to execute showroom campaigns and events aimed at increasing footfall
Monitor market trends to propose competitive pricing and promotional strategies

Reporting & Communication

Prepare and share daily/weekly/monthly sales and performance reports with senior management
Maintain regular communication with internal departments (Marketing, Supply Chain, etc.) for cross-functional alignment
Establish external contacts with vendors and partners as required

Requirements For Showroom Manager

Education & Experience

Bachelor’s degree in Business Administration, Marketing, or a related field (Master’s preferred)
5-7 years of relevant experience in retail/showroom sales, with at least 1-2 years in a leadership or supervisory role
Experience in managing retail teams, customer service, and sales targets
Industry-specific experience (e.g., furniture, construction, fashion, or automobiles) preferred

Skills & Competencies

Strong leadership and team management skills
Excellent customer service and interpersonal skills
Target-oriented with proven sales achievement track record
Good understanding of retail operations and visual merchandising
Basic financial understanding – sales reporting, stock management, shrinkage control
Strong communication and negotiation skills
Tech-savvy; experience with CRM tools, and Microsoft Office Suite
Ability to handle customer complaints and resolve conflicts effectively

Benefits For Showroom Manager

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