Job Details
| Company name (Employer) | Expertflow Private Limted, Lahore, Pakistan |
| Industry: | Information Technology |
| Functional Area: | Sales & Business Development |
| Total Positions: | 4 Posts |
| Job Shift: | First Shift (Day) |
| Job Type: | Full Time/Permanent |
| Job Location: | Lahore, Pakistan |
| Gender | No Preference |
| Minimum Education | Bachelor |
| Career Level | Experienced Professional |
| Minimum Experience | 1 Year – 4 Years |
| Apply Before: | Nov 22, 2024 |
| Posting Date: | Oct 22, 2024 |
Job Description
- Present the product effectively to prospective customers through live demos, webinars, and technical workshops.
- Answer customer queries via e-mail and chat channels, respond to RFPs / tenders, and prepare quotes
- Follow-up on leads with customers and partners.
- Coordinate with customers and internal teams for post-production change requests and product feature requests.
- Exchange with product management and marketing about our products, technologies, and services and contribute to further developing our solutions through customer feedback.
- Support in writing technical documentation to ensure our product knowledge remains up-to-date
- Understand competitor offerings and provide input to the sales team on product positioning and differentiation.
Desired Skills and Experience/Requirements:
- Bachelor’s Degree in Computer Science, Software Engineering, IT or related engineering fields.
- At least 2 years of experience in the Contact Center industry, ideally in pre-sales or Requirements Engineering or in another engineering function.
- Knowledge of networks, contact center technologies, and call flows.
- Experience in analysis of requirements, proposal preparation, responding to RFPs / demos, and conducting POCs.
- Excellent communication (English written and verbal) & presentation skills.
- Flexibility and the ability to prioritize and handle multiple work assignments simultaneously.
- Knowledge of MS Office (MS Word, excel, project, Visio, and PPT).
Nice to have
- Experience with enterprise SaaS applications, (architecture, business model, pricing)
- Experience with Omnichannel or Chatbot solutions
- Fluency in Arabic and French
- Be part of a highly dedicated international and fast-growing IT company
- An open-minded company culture where you are respected as an individual
- We welcome candidates who are passionate about working in an international dynamic and fast-paced environment and who are excited about the opportunity to make a significant impact on our company’s growth and success.
Job Skills
- Communication Skills
- Analytical Skills
- Responding to RFPs
- Contact Center Services
- Contact Center Management
- Customer Satisfaction Management
- Customer Service Solutions