Job Details
| Company name (Employer) | Empire Group, Rawalpindi, Pakistan |
| Industry: | Information Technology |
| Functional Area: | Client Services & Customer Support |
| Total Positions: | 1 Post |
| Job Shift: | Third Shift (Night) |
| Job Type: | Full Time/Permanent |
| Job Location: | Rawalpindi, Pakistan |
| Gender | No Preference |
| Minimum Education | Bachelor |
| Degree Title | Bachelor/Fresh |
| Career Level | Entry Level |
| Minimum Experience | 1 Year |
| Apply Before: | Nov 24, 2024 |
| Posting Date: | Oct 23, 2024 |
Job Description
Responsibilities:
- Manage/handle the outgoing/incoming calls professionally
- Identify and assesses customer’s need to achieve satisfaction
- Giving follow up calls to the customers at a specified date and time
- Stay up-to-date on product and service knowledge
- Follow communication procedures, guidelines, and policies
- Managing a large number of outbound/inbound calls
- Identify trends in customer inquiries or issues, and provide feedback to relevant teams to improve products, services, or processes
Requirements & Skills:
- Excellent written and verbal communication skills, particularly in English
- Strong problem-solving and troubleshooting abilities
- Ability to remain calm and professional under pressure
- Strong attention to detail and accuracy
- Ability to work independently and as part of a team
- Comfortable with technology and ability to quickly learn new systems
- Ability to adapt to changing situations and priorities
Shift Time:
- Shift 1: Mon- Sat (onsite) 12pm-8pm 1:30pm-9:30pm 1pm-9pm
- Shift 2: Mon- Sat (onsite) 4pm-12am 5:30pm-1:30am
- Shifts are aligned with UK timing
Salary:
- Market Competitive
Job Skills
- Fluent in English
- Communication Skills
- Close Attention To Details
- Client Dealing
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