Job Description
As an Amazon Virtual Account Associate, you will provide dedicated support to third-party sellers on the Amazon Marketplace, helping them optimize their accounts, resolve issues, and grow their businesses. This remote role requires a customer-centric approach, analytical thinking, and expertise in Amazon’s Seller Central tools.
Key Responsibilities:
- Manage and nurture relationships with assigned seller accounts to drive performance and satisfaction.
- Troubleshoot account issues (e. g. , listing suspensions, payment delays) and guide sellers through Amazon’s policies.
- Analyze seller metrics (e. g. , order defect rate, inventory health) and recommend improvements.
- Educate sellers on tools like A+ Content, Sponsored Ads, and Fulfillment by Amazon (FBA).
- Collaborate with internal teams (e. g. , Compliance, Catalog) to resolve complex seller inquiries.
- Track performance against KPIs (response time, resolution rate, seller feedback).
Qualifications:
- 2+ years in account management, customer support, or e-commerce.
- Proficiency in Amazon Seller Central and Marketplace trends.
- Strong communication (written/verbal) and problem-solving skills.
- Ability to work independently in a remote environment.
- Familiarity with CRM tools (e. g. , Salesforce) is a plus.
Preferred Qualifications:
- Certification in Amazon Seller Central.
- Multilingual capabilities for global seller support.
Benefits:
- Competitive salary, performance bonuses, and Amazon employee discounts.
Job Skills
- Amazon Operations Management
- Amazon AWS Command
- Amazon FBA Knowledge