| Company: | ibex |
|---|---|
| Location: | Karachi, Pakistan |
| Category: | Customer Service and Call Centre |
| Job Type: | Full Time |
| Salary: | Not Disclosed PKR |
| Posted On: | 2026/2/2 |
Job Overview
In this role, you will be the first point of contact for customers, handling a variety of inquiries and issues. The ideal candidate is a patient and professional communicator, an effective multitasker, and is passionate about providing world-class customer support.
Job Description
Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)
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This job was originally posted on Mustakbil.com