Job Details

Job Summary:

The Technical Support Executive will be responsible for delivering comprehensive troubleshooting along with software and hardware support to customers. The role requires a proactive learner who can quickly adapt to new technologies, provide exceptional customer service in English, and effectively support a wide range of applications and hardware systems.

This is an onsite role and requires working in the night shift.

Key Duties

• Responding to help desk tickets and phone calls from customers in a timely manner.
• Troubleshooting and resolving technical issues remotely related to printers, computers, interfaces, and networking equipment used in the pharmacy.
• Providing training to pharmacy staff on how to use various software applications and hardware devices.
• Providing superior customer service and ensuring a positive experience for all pharmacy staff who interact with the technical support team.
• Collaborating with other technical support team members to resolve complex issues and ensure continuity of service.
• Identifying recurring technical issues and reporting/working to develop permanent solutions to prevent them from happening in the future.