Job Details

About us

At Luxor Apartments & Suites, we provide premier hospitality in Lahore, specializing in luxury serviced residences across prestigious neighborhoods like Gulberg and DHA. The company offers meticulously designed apartments, committed to blending the comfort of a home with the sophistication of a high-end hotel.

About the role

The Quality Manager is responsible for maintaining high service standards across all apartments by monitoring operations, conducting regular inspections, and identifying areas for improvement. This role ensures that every property meets company standards and that guest experience remains consistent, reliable, and high-quality.

Responsibilities

• Monitor customer experience and satisfaction
• Review guest feedback and identify recurring issues
• Conduct physical inspections of apartments (cleanliness, readiness, standards)
• Prepare daily and weekly quality reports
• Develop and improve SOPs and inspection systems
• Identify root causes of complaints
• Coordinate with maintenance teams for issue resolution
• Evaluate performance of housekeeping, caretakers, and co-hosts
• Recommend improvements and track implementation