Call Centre Agent Jobs in Lahore, Pakistan - Mustakbil.com
| Company: | Digital Climbers |
|---|---|
| Location: | Lahore, Pakistan |
| Category: | Customer Service and Call Centre |
| Job Type: | Full-Time |
| Salary: | Not Disclosed PKR |
| Posted On: | 2026/6/6 |
Company: Digital Climbers
Location: Lahore
Role Overview:
Digital Climbers is a Lahore-based marketing and advertising firm helping SMEs, startups, and local retailers across Pakistan improve their digital presence. As a Call Centre Agent, you will represent the company in outbound and inbound customer interactions related to campaign performance, client inquiries, lead qualification, and basic technical or service support. You will work closely with account managers and the social/paid media teams to relay customer feedback, capture leads, and help convert prospects into clients.
Working Environment:
The role is based in the Lahore office and requires strong verbal communication, basic computer skills, and the ability to work in a small-team agency environment where flexibility and responsiveness are important.
Apply Now at Mustakbil.com
This job was originally posted on Mustakbil.com
Location: Lahore
Role Overview:
Digital Climbers is a Lahore-based marketing and advertising firm helping SMEs, startups, and local retailers across Pakistan improve their digital presence. As a Call Centre Agent, you will represent the company in outbound and inbound customer interactions related to campaign performance, client inquiries, lead qualification, and basic technical or service support. You will work closely with account managers and the social/paid media teams to relay customer feedback, capture leads, and help convert prospects into clients.
- Handle inbound calls and respond to customer inquiries about services, campaign status, billing, and appointments in a professional, timely manner.
- Make outbound calls for lead follow-up, appointment setting, campaign renewals, and customer satisfaction surveys.
- Qualify leads by gathering required business information, assessing fit for specific marketing services, and entering accurate records into the CRM.
- Coordinate with account managers to escalate technical issues or service requests and ensure timely resolution.
- Maintain call logs, update customer records, and prepare brief daily reports on call outcomes and lead status.
- Follow company scripts and standard operating procedures while adapting communication to each caller’s needs to maximize conversion and retention.
- Contribute to continuous improvement by providing feedback on call scripts, FAQs, and common customer pain points.
Working Environment:
The role is based in the Lahore office and requires strong verbal communication, basic computer skills, and the ability to work in a small-team agency environment where flexibility and responsiveness are important.
Apply Now at Mustakbil.com
This job was originally posted on Mustakbil.com