Customer Service Representative Jobs in Rawalpindi, Pakistan - Mustakbil.com
| Company: | Bridgeway Logistics LLC |
|---|---|
| Location: | Rawalpindi, Pakistan |
| Category: | Customer Service and Call Centre |
| Job Type: | Full-Time |
| Salary: | Not Disclosed PKR |
| Posted On: | 2026/6/11 |
Basic Salary Rs.35,000 - Rs.50,000 plus commission. You can earn additional income based on performance.
Company Overview:
Bridgeway Logistics LLC is a growing logistics and transport coordination company based in Rawalpindi, working with automotive dealerships and carriers in the USA. We coordinate shipments, manage carrier relationships, and provide timely customer-facing support to ensure on-time deliveries and high customer satisfaction. This Customer Service Representative role supports dispatch and lead-handling operations, interacting with internal teams, carriers, and customers to resolve issues and keep shipments moving smoothly.
Key responsibilities include:
Location: Rawalpindi, with occasional flexibility for remote work as required by operations.
Bridgeway values clear communication, attention to detail, and a customer-first attitude. Successful candidates will be able to manage multiple priorities in a fast-paced logistics environment.
Apply Now at Mustakbil.com
This job was originally posted on Mustakbil.com
Company Overview:
Bridgeway Logistics LLC is a growing logistics and transport coordination company based in Rawalpindi, working with automotive dealerships and carriers in the USA. We coordinate shipments, manage carrier relationships, and provide timely customer-facing support to ensure on-time deliveries and high customer satisfaction. This Customer Service Representative role supports dispatch and lead-handling operations, interacting with internal teams, carriers, and customers to resolve issues and keep shipments moving smoothly.
Key responsibilities include:
- Answer inbound customer and carrier inquiries via phone and email; document interactions and follow up until resolution.
- Support dispatch operations by coordinating pickup and delivery schedules with carriers and drivers.
- Handle leads: qualify incoming sales/service leads, log details in the CRM, and route to appropriate team members.
- Monitor shipment status, proactively identify exceptions or delays, and communicate updates to customers and stakeholders.
- Escalate complex operational issues to supervisors and collaborate with operations to resolve claims or service failures.
- Maintain accurate records of shipments, carrier confirmations, and customer communications in company systems.
- Contribute to process improvements by recording common customer pain points and proposing procedural changes.
Location: Rawalpindi, with occasional flexibility for remote work as required by operations.
Bridgeway values clear communication, attention to detail, and a customer-first attitude. Successful candidates will be able to manage multiple priorities in a fast-paced logistics environment.
Apply Now at Mustakbil.com
This job was originally posted on Mustakbil.com