Customer Service Representative Jobs in Lahore, Pakistan - Mustakbil.com
| Company: | Smart Collection |
|---|---|
| Location: | Lahore, Pakistan |
| Category: | Customer Service and Call Centre |
| Job Type: | Full-Time |
| Salary: | Not Disclosed PKR |
| Posted On: | 2026/6/15 |
Company Overview
Smart Payments Collection is a leading chiller billing and collection company providing customer support, billing management, and payment collection for customers across the UAE. Our Lahore office supports regional operations by managing inbound and outbound customer communications, resolving billing discrepancies, and ensuring timely collections while maintaining high customer satisfaction and data accuracy.
Role Summary
The role involves daily interaction with residential and commercial customers, coordination with internal billing and field teams, and maintaining accurate records. You will be part of a focused team that values professionalism, clear communication, and problem-solving to meet collection targets and service-level objectives.
Key Responsibilities
Career Progression
Our Lahore team offers a structured environment with clear performance metrics and opportunities for advancement into supervisory or specialized billing roles for high performers.
Apply Now at Mustakbil.com
This job was originally posted on Mustakbil.com
Smart Payments Collection is a leading chiller billing and collection company providing customer support, billing management, and payment collection for customers across the UAE. Our Lahore office supports regional operations by managing inbound and outbound customer communications, resolving billing discrepancies, and ensuring timely collections while maintaining high customer satisfaction and data accuracy.
Role Summary
The role involves daily interaction with residential and commercial customers, coordination with internal billing and field teams, and maintaining accurate records. You will be part of a focused team that values professionalism, clear communication, and problem-solving to meet collection targets and service-level objectives.
Key Responsibilities
- Handle inbound and outbound customer calls, emails, and messages to address billing inquiries, payment status, and service questions.
- Investigate and resolve billing discrepancies by coordinating with billing and technical teams; document findings and follow through to resolution.
- Process payments, post receipts in the billing system, and reconcile payment records with monthly reports.
- Maintain accurate customer account notes and update information in the CRM; prepare routine account and collection reports.
- Follow scripts and escalation procedures; refer complex cases to supervisors and ensure timely follow-up.
- Contribute to meeting weekly and monthly KPIs related to customer satisfaction, handling time, and collection targets.
- Participate in periodic training to stay current on billing systems, company policies, and customer service best practices.
Career Progression
Our Lahore team offers a structured environment with clear performance metrics and opportunities for advancement into supervisory or specialized billing roles for high performers.
Apply Now at Mustakbil.com
This job was originally posted on Mustakbil.com