Senior Decoration Account Manager Jobs in Karachi, Pakistan - Mustakbil.com
| Company: | Milltex |
|---|---|
| Location: | Karachi, Pakistan |
| Category: | Retail/Wholesale |
| Job Type: | Full-Time |
| Salary: | Not Disclosed PKR |
| Posted On: | 2026/6/16 |
Overview
The Senior Decoration Account Manager owns U.S. customer relationships and decoration technical direction for the MTX Stitches program end-to-end. This role translates customer artwork into executable decoration specifications, selects the appropriate technique and substrate pairing, and shepherds each order through strike-off, sample approval, and production within SLA. It combines technical expertise in embroidery and appliqué with account management: engaging with U.S. brand owners, streetwear designers, college bookstores, and corporate merchandise buyers. The role also supports the MTX Custom program at approximately one-fifth capacity.
Working Hours
4:00 PM 12:00 AM PKT, Monday through Friday. This shift covers U.S. Eastern morning and part of Pacific morning. One in-office or factory day per week is required typically Wednesday with the remainder remote from home in Karachi (hybrid).
Key Responsibilities
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This job was originally posted on Mustakbil.com
The Senior Decoration Account Manager owns U.S. customer relationships and decoration technical direction for the MTX Stitches program end-to-end. This role translates customer artwork into executable decoration specifications, selects the appropriate technique and substrate pairing, and shepherds each order through strike-off, sample approval, and production within SLA. It combines technical expertise in embroidery and appliqué with account management: engaging with U.S. brand owners, streetwear designers, college bookstores, and corporate merchandise buyers. The role also supports the MTX Custom program at approximately one-fifth capacity.
Working Hours
4:00 PM 12:00 AM PKT, Monday through Friday. This shift covers U.S. Eastern morning and part of Pacific morning. One in-office or factory day per week is required typically Wednesday with the remainder remote from home in Karachi (hybrid).
Key Responsibilities
- Customer Engagement
•Own U.S. accounts end-to-end: brand owners, streetwear designers, college bookstores, and corporate merchandise buyers.
•Run Zoom and phone calls during U.S. business hours; lead artwork conversations with clarity and confidence.
•Maintain customer communications through the MTX live status portal.
•Cultivate repeat customers as a primary driver of program revenue growth.
•Set and manage customer expectations on timelines, MOQ, and technique feasibility. - Decoration Technique Consultation
•Select the correct technique among MTX methods for each artwork and substrate.
•Estimate stitch count on sight (within 15%) and flag designs likely to pucker or fail at scale.
•Assess substrate compatibility across Milltex styles and determine where screen-print add-ons are appropriate.
•Provide constructive feedback on impractical artwork and propose executable alternatives.
•Decide between screen print, embroidery, or combination approaches per order. - Production Translation
•Write a one-page decoration specification per order for digitizers and factories.
•Provide HD strike-off direction and review HD strike-offs against intent.
•Escalate to physical strike-off when HD is insufficient.
•Manage the sample approval workflow with customers and factories. - SLA Ownership
•Own the 7-business-day strike-off SLA and associated on-time rates.
•Maintain visibility on the 25-day production milestone for every order.
•Coordinate handoff to Logistics for transit guarantees (60 days ocean / 30 days air door-to-destination).
Apply Now at Mustakbil.com
This job was originally posted on Mustakbil.com