Customer Support Jobs in Islamabad, Pakistan - Mustakbil.com
| Company: | Rise Tech Labs |
|---|---|
| Location: | Islamabad, Pakistan |
| Category: | Customer Service and Call Centre |
| Job Type: | Full-Time |
| Salary: | Not Disclosed PKR |
| Posted On: | 2026/6/18 |
Company overview
RiseTech Labs is a remote-first software and digital solutions company based in Islamabad serving clients globally. We deliver digital services and create opportunities for students, fresh graduates, and early-career professionals.
Role overview
We are hiring a Customer Support professional to join our distributed team and help ensure excellent client experience across product, technical, and account inquiries.
Key responsibilities
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This job was originally posted on Mustakbil.com
RiseTech Labs is a remote-first software and digital solutions company based in Islamabad serving clients globally. We deliver digital services and create opportunities for students, fresh graduates, and early-career professionals.
Role overview
We are hiring a Customer Support professional to join our distributed team and help ensure excellent client experience across product, technical, and account inquiries.
Key responsibilities
- Respond to customer inquiries via email, chat, and ticketing systems in a timely, professional manner.
- Troubleshoot product and account issues by reproducing problems, collecting information (logs/screenshots), and escalating complex issues to engineering with clear reproduction steps.
- Maintain accurate records of interactions, ticket status, and customer feedback in the helpdesk system.
- Work with cross-functional teams including development, QA, and product to follow up on bug fixes, feature requests, and client escalations.
- Contribute to the knowledge base by writing clear articles, FAQs, and guides to reduce repeat questions and improve self-service.
- Monitor service levels and assist with reporting.
Apply Now at Mustakbil.com
This job was originally posted on Mustakbil.com