IT Helpdesk L2+ Engineer Jobs in Karachi, Pakistan - Mustakbil.com
| Company: | Everything IT |
|---|---|
| Location: | Karachi, Pakistan |
| Category: | IT - Other |
| Job Type: | Full-Time |
| Salary: | Not Disclosed PKR |
| Posted On: | 2026/6/29 |
Role: IT Helpdesk L2+ Engineer (Offshore - Karachi Branch Office Team)
Work mode: On-site, Karachi, Pakistan
Shift: Morning shift (12:30 PM - 09:30 PM PKT summer; 1:00 PM - 10:00 PM PKT winter)
Overview: Join an MSP support team providing remote support for international clients. The role requires strong Microsoft technology skills, ticketing experience and client-facing communication.
Responsibilities:
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This job was originally posted on Mustakbil.com
Work mode: On-site, Karachi, Pakistan
Shift: Morning shift (12:30 PM - 09:30 PM PKT summer; 1:00 PM - 10:00 PM PKT winter)
Overview: Join an MSP support team providing remote support for international clients. The role requires strong Microsoft technology skills, ticketing experience and client-facing communication.
Responsibilities:
- Provide L2+ support for Windows Server (2012/2016/2019/2022) and Active Directory/Group Policy administration
- Administer Microsoft 365 services including Exchange Online, Teams, SharePoint, OneDrive and Entra ID (Azure AD)
- Manage endpoints using Intune / Endpoint Manager and RMM platforms; perform deployments and remote troubleshooting
- Troubleshoot networking fundamentals: DNS, DHCP, TCP/IP, VPN and basic firewall issues
- Use ticketing systems to track and document incidents and changes (ServiceNow, ConnectWise, Jira Service Management, etc.)
- Investigate logs, replicate issues and use diagnostic tools (Event Viewer, PowerShell, network traces)
- Automate routine tasks and bulk user management with PowerShell scripting
- Perform backups, imaging and restoration procedures
- Communicate with international clients and escalate incidents
Apply Now at Mustakbil.com
This job was originally posted on Mustakbil.com