Call Center Representative Jobs in Lahore, Pakistan - Mustakbil.com
| Company: | Mazish Foods |
|---|---|
| Location: | Lahore, Pakistan |
| Category: | Customer Service and Call Centre |
| Job Type: | Full-Time |
| Salary: | Not Disclosed PKR |
| Posted On: | 2026/7/28 |
You will be the first point of contact for retail and B2B customers, handling order inquiries, product information requests, complaints, and coordination with distribution and production teams. This role supports delivering consistent product quality and excellent customer experience across Pakistan.
Key responsibilities:
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Key responsibilities:
- Answer inbound customer calls and messages promptly and professionally; record details in the CRM or designated tracking system.
- Provide accurate product information, pricing, availability, and order status to retailers, distributors, and consumers.
- Register and resolve customer complaints or escalate to production, quality, or sales teams when required; follow up until closure.
- Process basic order requests and coordinate with logistics and warehouse teams to ensure timely dispatch.
- Maintain updated logs of customer interactions, daily reports, and feedback for continuous service improvement.
- Work with quality assurance and production teams to relay customer feedback.
Apply Now at Mustakbil.com
This job was originally posted on Mustakbil.com