Customer Service Representatives Jobs in Rawalpindi, Pakistan - Mustakbil.com
| Company: | Smartways Tech |
|---|---|
| Location: | Rawalpindi, Pakistan |
| Category: | Customer Service and Call Centre |
| Job Type: | Full-Time |
| Salary: | Not Disclosed PKR |
| Posted On: | 2026/7/29 |
Company: Smartways Tech
Location: Rawalpindi, Pakistan (On-site)
Role overview:
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This job was originally posted on Mustakbil.com
Location: Rawalpindi, Pakistan (On-site)
Role overview:
- Deliver excellent customer experiences across voice and digital channels.
- Handle inbound customer inquiries and messages promptly and courteously.
- Identify customer needs, provide accurate information about services and billing, and resolve routine account issues.
- Log customer interactions and update case records in the CRM or ticketing system.
- Escalate complex technical or billing problems to specialized teams and follow up until resolution.
- Meet individual performance targets for quality, speed of answer, and customer satisfaction.
- Support occasional outbound calls for payments, service confirmations, or promotions as directed.
- Contribute to process improvement suggestions and participate in team activities.
Apply Now at Mustakbil.com
This job was originally posted on Mustakbil.com