Job Details

Haqeqat Consultancy is an Islamabad-based consultancy serving clients in Pakistan. We are seeking a Customer Success Manager to build trusted client relationships and help customers achieve value from the company’s services. This role is suited to a customer-focused professional who can coordinate across teams, communicate clearly, and manage ongoing client needs.

Responsibilities

• Manage client onboarding and guide customers through service setup, expectations, and key processes.
• Maintain regular communication with clients, understand their objectives, and identify opportunities to improve their experience.
• Monitor client satisfaction, service issues, and account health; coordinate timely resolutions with relevant internal teams.
• Track customer feedback and recurring concerns, and share practical recommendations to improve service delivery.
• Maintain accurate client records, meeting notes, follow-ups, and account updates.
• Support renewals and account retention through proactive engagement and clear communication of service value.
• Prepare customer updates and report on relationship progress, risks, and outcomes to management.

The position is based in Islamabad and works closely with clients and internal teams.

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This job was originally posted on Mustakbil.com