Job Details

Sonya Travel Limited is an e-commerce company offering online travel products and services to customers. We are seeking a Travel Consultant to help customers plan and arrange trips through a convenient, service-focused online experience. This role combines travel knowledge, clear communication and careful coordination to support customers from initial inquiry through booking confirmation.

Responsibilities:

• Understand customers’ travel needs, preferences, dates and budgets, then recommend suitable destinations and travel options.
• Research and coordinate flights, accommodation, transfers, tours and other travel services using available booking platforms and supplier information.
• Prepare clear itineraries and explain booking details, conditions, payment requirements and relevant travel documentation.
• Process reservations, changes and cancellations accurately, and keep customer and booking records up to date.
• Respond promptly and professionally to customer questions, resolve routine booking issues and escalate complex matters appropriately.
• Monitor travel updates and supplier information to provide customers with accurate, timely guidance.
• Work with colleagues to maintain service standards and improve the online customer journey.

This position is based in Islamabad and is offered with telecommuting. The consultant will work remotely while coordinating with the company team and serving customers through digital channels.

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This job was originally posted on Mustakbil.com