Job Details

We're AirHosts, a short-term rental management company running a growing portfolio of up to 20 properties across London. We're looking for an experienced, full-time remote Virtual Assistant to join our guest operations team.

How to apply
Use the link below to apply: http://airhosts.co.uk/careers/remote-virtual-assistant-guest-operations
Submit your CV and a short video introduction through the form on that page. This is the only way to apply for this role.

What you'll do

• Guest communications: handling enquiries, bookings, check-in/check-out coordination, and resolving issues promptly and professionally
• Cleaner coordination: scheduling and liaising with our cleaning team to ensure turnovers run smoothly between guests
• Calendar management: keeping bookings, availability and blocks accurate and in sync across all channels
• Listing optimisation: improving listing content, pricing and visibility to maximise bookings and revenue
• Review management: monitoring and responding to guest reviews, protecting and building our reputation
• General customer service: being the first point of contact for guests and resolving day-to-day issues

What we're looking for

• Previous experience in a similar guest operations / property management / VA role is required
• Experience with a Property Management System (PMS). Zeevou preferred but not mandatory
• Comfortable using tools such as PriceLabs, Airbnb host tools, and Booking.com extranet
• Fluent in English (written and spoken)
• Available on WhatsApp for day-to-day communication
• Able to work 12pm to 8pm UK time, full-time
• Reliable own laptop and internet connection required

Role details

• Type: Full-time, remote
• Hours: 12pm - 8pm UK time
• Salary: Competitive, based on experience
• Probation period: 6 months, with performance reviewed every 6 months thereafter
• Start date: ASAP

Apply Now at Mustakbil.com

This job was originally posted on Mustakbil.com