Job Details

Zia & Rabia Bhatti Foundation is establishing Barkat International College in Islamabad and developing Maktab, an integrated platform for student records, ERP, classrooms, and AI tutoring. We are seeking a hands-on engineer to take Maktab from its initial launch toward a reliable, secure, and scalable production service. Reporting to the Tech Lead, you will own AWS operations and help build the institution’s user support function.

Platform deployment and operations

• Build and launch Maktab on AWS, operating its application services, database, storage, search, load balancing, and network across primary and standby regions.
• Implement and regularly test backups, replication, disaster recovery, and regional failover against agreed recovery objectives.
• Manage identity and access, secrets, signing-key rotation, security, patching, and protection of student and financial data.
• Establish monitoring, logging, alerting, service-level objectives, on-call practices, and incident response runbooks.
• Maintain development, staging, and production environments and auditable infrastructure-as-code and CI/CD workflows.
• Monitor third-party integrations, including the AI tutor’s LLM API, and manage availability, latency, quotas, AWS costs, and scaling.

User support and collaboration

• Triage and resolve issues reported by students, teachers, and staff; escalate software defects with clear reproduction steps.
• Build support workflows, a knowledge base, user guides, service levels, onboarding, and training; feed recurring issues into product and infrastructure plans.
• Work with the Tech Lead, developers, and academic and operational colleagues on releases, engineering standards, documentation, and reliable systems. Help grow and lead the support team as the college scales.

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This job was originally posted on Mustakbil.com