Job Details

About the company
Homeward Partners is a real estate investment firm that buys homes as-is for cash, with a focus on a quick, transparent process and no seller fees. We are seeking a Customer Service Representative based in Lahore to support homeowners and prospective sellers as they explore a sale and move through the transaction process.

Responsibilities

• Respond to customer inquiries by phone and digital channels with a courteous, professional approach.
• Explain the as-is home-buying process, cash offers, closing costs, and available closing-date options using approved information.
• Gather and accurately record customer details, property information, questions, and next steps in the company’s systems.
• Qualify inquiries and route relevant information to the appropriate acquisition or transaction team members.
• Coordinate follow-ups and help customers understand progress through the closing process, including coordination with reputable title companies.
• Resolve routine concerns, escalate complex issues promptly, and maintain complete, accurate interaction records.
• Meet service quality and response-time expectations while protecting customer information.

This is an on-site customer support position in Lahore. The successful candidate will help create a clear, respectful experience for homeowners at each stage of their interaction with Homeward Partners.

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This job was originally posted on Mustakbil.com